FAQ's
ORDER
An SMS and email confirmation containing order details will be sent to your registered email address and contact number.
Sign into your registered account on our website or app. Go to “My Account” à “My Orders” to check your order history or status.
Upon shipment of the order, a Tracking ID will be mailed to you along with the link. Alternatively, you can sign in, and navigate to “My Account” -> “My Orders” -> “Track Order” to access all the updates on your shipment.
The shipping timeline differs by product, as mentioned on the respective product page. Standard shipping takes up to 3-7 business days from the date of shipping. Make-to-order items take an additional 5-7 business days. When multiple products are included in a single order, the longest shipping timeline is applicable.
For expedited delivery requests, log in and submit a ticket through the Help Desk in “My Account” or email us at connect@websofttechno.com
Certainly, an OTP will be sent through SMS to your registered contact number for cancellation or delivery. It is recommended not to share the OTP unless the courier partner is at your doorstep with your order. If there are any suspicions or inappropriate behaviour, please report it to us at connect@websofttechno.com
Initiate a cancellation, log in to your registered account and navigate to “My Account” → “My Orders” → “Request Cancellation.” If the order has not been shipped, it will be cancelled automatically.
Certainly, you can update the shipping address of your order prior to it being processed for shipping. For assistance, you can use the Helpdesk in My Account, contact us via email at connect@websofttechno.com or call us at +91 9922442272.
The shipping address cannot be altered once the order is dispatched. However, you can add an alternate contact number or additional information to the existing shipping address on your order.
FREE shipping is provided for all orders exceeding INR 600/-. The orders below this value are subject to a shipping fee of Rs.60/-.
Please provide an unboxing video of your order and reach out to us at connect@websofttechno.com or +91 9922442272
If there is a delay in the shipment, please email us at connect@websofttechno.com or reach us at +91 9922442272
Listed below are potential resolutions for orders undelivered to customers or those marked as Return to Origin (RTO).
(a) For Cash on Delivery/Pay on Delivery orders, if the courier person fails to deliver after three attempts, the order will be sent back to our warehouse. You can now proceed to place a new order with us.
(b) For prepaid orders, upon receiving the order at our warehouse, we will contact you. You can either choose to have the order re-shipped to the specified shipping address or opt for order cancellation, initiating a refund to the original payment source.
RETURN & REFUND
To request an online return, log into your account on our official website and verify your identity with a mandatory OTP.
- Once logged in, go to “My Account” and select “My Orders.”
- Choose your latest order, specify the products, quantity, and reason for return.
- Alternatively, directly access “Return” under “My Account” for a new return request within 72 hours of order delivery.
- Use the original packaging and keep products, tags, and packaging intact.
- During the return pick-up, the courier will attach the return label.
- After receiving and inspecting the return, we’ll process your chosen resolution.
- Expect an automated email about the return within 10-15 days.
- Note that the chosen return resolution cannot be changed.
- For help, call us at +91 9922442272 or email connect@websofttechno.com
You can initiate a return within 72 hours of receiving your parcel. Visit “My Orders” in your account to submit a return request. For assistance, contact us at +91 9922442272 or write to us at connect@websofttechno.com
Initiate a return through your account: “My Account” → “My Orders” → “Request New Return.” The direct link for returns and replacements is in the highlights or click on the following link: https://kebha.com/contact-us/
If your order arrives in multiple packages, you can initiate a single return request following the standard procedure mentioned. Ensure that the products are returned in their original packaging only.
Clear your browser’s cache and cookies and verify your contact number and email provided during the order placement. If the problem persists, seek assistance from Customer Care at +91 9922442272
Once a refund resolution is chosen, it cannot be changed. It is recommended to carefully select the resolution when raising the return request.
The orders paid through Cash on Delivery (COD)/Pay on Delivery (POD) using UPI, Debit Card, Credit Card, or Wallet transaction to the delivery partner will only be resolved through store credits or replacement with the same product. “Refunds cannot be transferred to any other payment method.”
Directly contact us at connect@websofttechno.com or call +91 9922442272, and we will attempt to cancel your return request. If the courier person contacts you for reverse pick-up, kindly decline politely.
The courier company will make a maximum of three (3) attempts to collect your parcel. If unsuccessful on the third attempt, the system will automatically cancel your registered return.
Refer to your return confirmation email and select “Track My Return.”
You can initiate the return of any incorrect or faulty item by following the standard return procedure and selecting the appropriate reason.
Submit a request through the Helpdesk in My Account. Alternatively, contact our Customer Care at +91 9922442272 or email us at connect@websofttechno.com for assistance.
We regret to inform you that we cannot assist you as your return window is now closed.
If you’ve received an incorrect or damaged product, please raise the request within the first 7 days from the date of delivery and share the unboxing video at connect@websofttechno.com. We will strive to offer the best possible resolution in this situation.
If you encounter difficulties regarding your return order request pick up by the courier partner, you can contact our Customer Care on +91 9922442272 or write to us at connect@websofttechno.com
After initiating a return request, the products, quantity, or resolution cannot be reversed. Please note, that only one return is allowed per order. For a new return request, contact our Customer Care at +91 9922442272 or email connect@websofttechno.com
It is possible that the order has recently been delivered to you, or the timeline for raising a return request has ended. The system typically takes around 2 hours to update the status on our panel. After the status is updated, you can proceed to raise a return request. For any assistance, please contact our customer care at +91 9922442272 or email care@everstylish.comconnect@websofttechno.com
Upon receiving the return order at our warehouse, a thorough inspection is conducted, and the chosen resolution is initiated. If the resolution is still pending, it may be due to the returned product being incorrect or different. Our customer support team attempts to connect with the customer for investigation; if there is no response after three attempts, the tickets are automatically closed. For further inquiries, please send an email to connect@websofttechno.com
PRODUCTS
The care tips are mentioned in the product description. Kindly follow the same to increase the shelf life of your jewellery.
No, currently we are not into jewellery customisation.
We make use of various high-quality materials in crafting our jewellery. Each piece is meticulously created using a diverse range of materials and alloys, with detailed descriptions provided on our product page.
The products are crafted from various materials; therefore, it is recommended to refrain from exposing the jewellery to water.
The products are made from a variety of materials, so it is advisable to avoid direct contact with perfume, body lotions, sunscreens, etc. on the jewellery. Detailed guidelines are provided on each product page for your reference.
Certainly, the products are suitable for daily use. Enhance their lifespan, it is advisable to adhere to the care guide provided.
GENERAL
At present, we are NOT actively seeking any wholesale or resale business models.
Directly message or DM our official Instagram account (everstylishcom). Provide your details, and our team will assess and contact you if you meet the criteria.
You can initiate a direct order with us following the standard procedure. Up to 5 units of the same item can be purchased. You may choose the same product multiple times and input the quantity accordingly. It is recommended to place a prepaid order, and kindly send an email to connect@websofttechno.comfor comprehensive shipment details.
At the moment, Gift Vouchers or Gift Coupons are not available.
At present, Gift Wrapping is not offered.
First-time users do not receive exclusive discounts. Nevertheless, our products maintain high quality and come at reasonable prices.
Currently, we do not offer a Loyalty Program. However, we will notify you via email if we introduce any customer loyalty initiatives in the future.